Terms and information

At Sverigeturisten.se you shop primarily as a private person.

Orders that can be sent by letter, we charge SEK 25 (incl. VAT) in shipping for deliveries within Sweden.

Orders that are sent as a package, we charge SEK 95 (incl. VAT) in shipping regardless of quantity for shipping within Sweden.

Products that must be delivered on pallets are charged for shipping in arrears.

Free shipping from SEK 1250 incl. VAT (SEK 1,000 excl. VAT). For deliveries outside Sweden, please contact us and we will return with the correct shipping cost as it varies depending on weight and where it is to be sent.

Any uncollected package will be charged SEK 250.

We reserve the right to price adjustments and reserve the right to misprint and final sale.

DELIVERY

Most orders are delivered with DHL, but also with Postnord and Schenker are used.

Delivery takes place to the nearest Servicepoint if you are a private person or association. If you are buying for a company and your company is not staffed daily, it may be wise to take the delivery to Service Point for collection, then select “delivery to agent” at checkout. If you want it to a specific agent, other than the one closest to your address, please state this under messages on the order.

If the order is made by a company (Corporate Customer), the shipment is sent to the specified delivery address unless the Service Point service is requested. If no one can receive and receive the shipment (weekdays 8-17), we reserve the right to charge any extra costs.
Delivery usually takes place 1-3 working days after order.

All packages are with the agent for 7 days before being returned. NOTE! This is then charged with SEK 250 excluding VAT.

Find your nearest Service Point here!

COMPLAINT / RETURN

For private individuals, the Purchase Act applies with a 14-day right of withdrawal.

For all returns due to incorrectly ordered goods or canceled purchases, you are responsible for both delivery and return shipping.
The return should be sent with traceable shipping.

In the case of an incorrect handling or complaint, we are of course responsible for the shipping cost on return.

In case of complaint / return, first contact us via email info@st.old.hemsida.eu or by phone 08-712 51 00

Return address:
The tourist office shop
Industrigatan 4
697 32 PÅLSBODA

The terms apply from 1 March 2021

PAYMENT

Orders from private individuals are paid by swish or card at checkout.

Invoicing takes place via Turistbyråshopen Sverige AB.

EU DATA PROTECTION REGULATION GDPR

As of 25 May 2018, the EU’s new data protection regulation, GDPR, replaces the old PUL (Personal Data Act). GDPR places higher demands on how we as a company process personal data and gives you better opportunities to influence our handling.

OTHER

For more information, we refer primarily to our FAQ. If you do not find the answers there, contact us and we will help you.